Coronavirus (COVID-19)

May 20th 2020

Gradual return to normal operations (COVID-19)

The crisis related to the COVID-19 pandemic led to the implementation of specific measures to ensure the protection of the health of our teams as well as the continuity of our activity.

Due to the COVID-19 situation, we had to implement suitable measures within our company in order to guarantee the continuity of daily operations.

Here is the system implemented within Iguana Solutions USA:

  • The most part of our teams still work remotely :
    - Our working hours remain unchanged from 10 a.m. to 7 p.m. (GMT+1) for European customers and 6am to 7pm (PST) for US customers
    - We continue managing our platforms and those of our customers 24/7/365
    - You can reach us:
    • For European customers by phone at +33 1 40 17 98 44 or email via support-fr@iguanesolutions.com
    • For US customers by phone at +1 (914) 252 32 59 or email support-en@iguanasolutionsusa.com
    - Our support is still available normally through Slack
    - Physical meetings are still replaced by video conferences
  • We have created a specific task force for COVID-19 to adapt our control plan according to the health evolution of the country
  • All necessary sanitary measures have been taken within the premises for the workers on site. (Reinforced cleaning of the premises and the equipment, provision of hydro-alcoholic gel, wearing a mask is mandatory, social distancing, etc.)

This pandemic is also impacting our partners, in particular data center providers such as Equinix and Iliad.

Data center operations are back to their normal operating mode.
Cleaning services are reinforced: 4x a day according to the State's recommendations.

For more information on Covid-19 or its impact on our partners, we invite you to consult the following sites :
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
https://www.equinix.com/lp/equinix-coronavirus-statement-to-customers-and-partners/



If you want to contact us

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